Thursday, 22 November 2007

11:30

12:30

Get-together and lunch snack

12:30

13:30

Welcome / The Value of Information Logistics, Dr Stefan Wess, Dr Mario Lenz, Stefan Volland, empolis GmbH

13:30

14:15

"Semantic Technologies for the Next Generation Internet"

Prof Dr Stefan Wrobel, Fraunhofer Institute for Intelligent Analysis and Information Systems IAIS

14:15

14:45

Coffee break in the conservatory

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Parallel Sessions:                

14:45

16:45

"Integrated Knowledge Management in Customer Service" / Live demonstration of service resolution management in a call center
Sven Obertopp, Versatel Nord-Deutschland GmbH

“Knowledge Management – Core Competence in the Service Desk”
Dieter Linder, Siemens IT Solutions and Services

Wrap-up / Discussion Dr Michel Manago and Jim Stock, empolis GmbH

Vertical Session e:IAS Security
Admittance by special invitation only
"Mass Data in the Intelligence Process:Challenges and Possibilities"
Dr Johannes Wenzel, Schoenhofer Sales and Engineering GmbH
Dr Johannes Müller, empolis GmbH

16:45

17:15

Coffee break in the conservatory

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Parallel Sessions:

17:15

18:45

"Next Level Voice Portals –Automated Speech Processing in Knowledge Management"
Markus A. Böhm, EXCELSIS Informationssysteme GmbH

"Analytics and KPI Evaluation in Knowledge and Content Management"
Carsten Priebisch, empolis GmbH

"News from Adobe in the Segment of Technical Communication and Corporate Publishing“
Klaus Kurz, Adobe Systems GmbH

"A Brochure Make Over: Multilingual Catalogue-Production at Avon Cosmetics"
Robert Pickles and Steve Roberts
Global Brochure Systems Avon Cosmetics Ltd.

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18:45

19:15

Wrap-up

19:15

Buses to hotel, dinner & evening entertainment

8:30

9:00

Get-together and breakfast

9:00

9:15

Welcome

9:15

10:00

"Innovate together - Software Development Today: a Microsoft Perspective"
Oliver Gürtler and Sebastian Weber, Microsoft Deutschland GmbH

10:00

10:30

Coffee break in the conservatory

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Parallel Sessions:

10:30

12:15

e:IAS and the Future of Search
"Events, opinions, context - identifying complex relations in large quantities of text"
Prof Dr Hans Uszkoreit, German Research Center for Artificial Intelligence

Product Management Update
empolis:Information Access Suite
Matthias Adrian, empolis GmbH

Wrap-up / Discussion
Dr Oliver Niese, empolis GmbH

Product Management Update
empolis:Content Lifecycle Suite
empolis:Service Lifecycle Suite
empolis:Product Information Management Suite
Dr Michel Manago and Dr Holger Rath, empolis GmbH

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12:15

13:15

Lunch

13:15

14:00

"Digital Media: Changes and Challenges"

Prof Dr Karlheinz Brandenburg. Fraunhofer Institute for Digital Media Technology

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Parallel Sessions:

14:00

14:45

"Managing diversity: An e:CLS based authoring system for user manuals at BSH Bosch und Siemens Hausgeräte GmbH"
Jan Wilhelm, sd&m AG

"US GAAP - Codification: A new Platform for Accounting Principles / End to End Content Lifecycle Management from the Content Factory to the Content Store"
Tibor Tscheke, ovitas

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14:45

15:30

"Content Management in der Technischen Dokumentation – Unterstützung durch Modularisierung, Standards und Systeme"
Prof Dr Ziegler, Hochschule Karlsruhe

15:30

16:00

Coffeebreak in the conservatory

16:00

16:30

Wrap-up and farewell