Managing complex content publishing

Smarten Up Your Content Applications with Intelligent Component Content Management

(recorded webinar)

Technical documentation demands are becoming increasingly complex and there is no end in sight – shorter production cycles, increasing language diversity, and pressure to reduce costs are all mounting. Our upcoming webinars will deal with these important issues. With the use of a state-of-the-art component content management system, documentation creation processes are automated and optimized, thereby drastically improving content quality and efficiency in content creation. Take a closer look at the example of an onboard vehicle user manual and experience how an innovative content application can be applied to your content.

Rationalize the creation of large volumes of product documentation with content reuse and automated translation avoiding redundancy. Templates assist and simplify how available text elements are quickly integrated into new documentation.

How? With the help of the Empolis content management system, proven with companies such as BMW, Airbus, Bentley Motors, Financial Accounting Foundation, and many more.

Interested?

View the on demand event here (registration necessary)!

Improving Service Processes and Increasing Customer Satisfaction

(recorded webinar)

Streamline your replies to large volumes of service questions, through precise classification, routing and, where appropriate through, automated, relevant replies, replacing what were highly labor-intensive and time-consuming processes.

How? Through the unique combination of Empolis’ award-winning knowledge management suite, Empolis:Service Lifecycle Suite (e:SLS), and the tried-and-tested multi-channel management software MailMinder from Living-e AG. e:SLS provides a self-service environment for both customers and agents to access the answers to key service questions, while MailMinder ensures that the information reaches the customer efficiently by email, fax, letter or text message. This combination gives you significant added value and is the only e-service solution of its kind on the market. Many notable companies such as Nokia Siemens Networks, o2, Which? and Siemens are already successfully using our solutions to provide outstanding service to their customers.

View the on demand event here (registration necessary)!

Forrester-Webinar: "How Generation Y is Changing Customer Experiences"

(recorded webinar)

For years, information that was relevant to an enterprise was almost entirely found within the enterprise. Sales figures, inventory levels, gross margin numbers, CSAT scores, and so forth were trusted data that was used to drive business decisions. Over time, however, information needed to effectively run an enterprise has changed dramatically. Not only has that information become increasingly unstructured (free text-driven), but also more and more of that information has been found outside a company’s walls on the internet.

So, enterprises began to use search technologies to find internal and internet information that concerns their company. However, with the rise of social media, relevant real-time content on the internet has exploded exponentially, making search alone insufficient for locating information trends in a timely, reliable manner.

In an attempt to automate the process of finding information, a new generation of keyword-based data mining products then emerged to mine this rich textual information for trends and outliers. However, there are flaws in the keyword-only model that can make data generated using this type of software unreliable for true business decision making.

A new form of business intelligence software was needed that uses deep, exhaustive extraction to process and classify text for the enterprise.

Watch our On-Demand webinar with Forrester research on how Generation Y is changing the way customers interact with companies. Learn how Attensity’s text analytics software provides the capability for businesses to understand and act critical customer conversations.

How Whirlpool is improving quality and driving increased customer satisfaction and retention

In this webinar, you'll hear from Whirlpool on how they are leveraging internal and external customer feedback in tough economic times to improve quality, drive increased customer satisfaction and retention, and gain competitive insight. This customer feedback comes directly from customers and repair people into Whirlpool’s support and service organization, as well as from customers talking about products and services online.

You'll also learn how Attensity Voice of the Customer and Market Voice can be used to analyze customer feedback and information found in web community and discussion forums, online product reviews and countless social media sites.

View the on demand event!

Register here. 

Recorded Webinar:

"Understand and Manage Customer Conversations"
for Retail and CPG (an Attensity webinar)