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Here you will find a selection of brochures, reports, presentations and case studies, mostly in pdf format. Chose by topic or type on in the navigation on the left. Enjoy reading!

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Customer Support: Success with Knowledge (engl.)

Patricia Seybold Report on Service Resolution Management (12 page brochure)

More Service For Your Customers, Less Overheads For You

e:SLS Call Center Flyer: Solving problems the clever way (8 page brochure)

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Successful Support with Knowledge Management

Success Story Siemens A&D: A Knowledge Management System at Siemens (2 page brochure)

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White Paper e:SLS Dynamic Decision Trees

Technical White Paper "e:SLS Dynamic Decision Trees" (27 pages)

White Paper e:SLS Efficient Knowledge Repository

Technical White Paper "e:SLS Efficient Knowledge Repository" (25 pages)

The Direct Route to Non-stop Knowledge

The DFS Deutsche Flugsicherung GmbH (DFS) counts on the empolis:Service

Lifecycle Suite when technical problems have to be resolved quickly and reliably (8 page flyer)

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