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Best Practices in KM for Customer Service

Knowledgebase Enables Service

(Supplement to KMWorld April 2009)

White Paper e:SLS Dynamic Decision Trees

Technical White Paper "e:SLS Dynamic Decision Trees" (27 pages)

White Paper e:SLS Efficient Knowledge Repository

Technical White Paper "e:SLS Efficient Knowledge Repository" (25 pages)

White Paper empolis:Information Access Suite

Technical White Paper e:IAS (70 pages)

White Paper empolis:Content Lifecycle Suite

Technical White Paper e:CLS (28 pages)