The e:SLS analyses incoming post such as faxes, letters and e-mails, files it automatically into your pre-defined categories, suggests suitable text for answering queries, and forwards them with possible text to the processors who are responsible, according to their own personal profile (known as skill-based routing.) Minimise the effort required to distribute and reply to incoming post, optimise your response time and relieve service personnel from routine tasks.
empolis:Service Lifecycle Suite
