Founded in 1999, the Hypotheken Management GmbH is the largest provider of third-party loan processing and related consulting services in Germany. HM’s clientele are other mortgage lenders, financial and insurance institutions for which HM handles the entire range of loan processing services, managing and maintaining mortgages and other loan applications related to approx. 295,000 accounts.
Hypotheken Management decided to technically revise the entire production of business correspondence templates issued to end customers and replacing the existing content management system in the process. While reduction of processing times, quality improvements, and avoiding routine task redundancies, was one mandate, HM’s goal was to build a highly configurable, efficient, user-friendly, and cost-effective publishing system that would optimally support all content lifecycle use cases today, and would also be able to scale to manage evolving document-driven business processes both technically and from a creative point of view.
Empolis implemented its Content Lifecycle System (CLS), which efficiently manages both current content use cases and can scale to meet future requirements. CLS’s open and flexible architecture ensures an easy integration into existing and future systems. Modular correspondence templates are provided and flexible interfaces support the seamless integration of data sources and publishing processes. “Apart from the brisk implementation, we are particularly impressed with the solution’s configurability, ease of integration, performance and stability,” stated Martin Strübe, IT Publishing, Hypotheken Management.