Monday, 30. June 2008 10:30
Intelligent Service & Support at Siemens AG
Siemens IT Solutions and Services - the successor to Siemens Business Services GmbH & Co. OHG - has been tapping the benefits of the empolis:Service Lifecycle Suite (e:SLS) from empolis GmbH since the summer of 2005. Known internally as "Knox" (Knowledge Explorer), the current version went live at the end of 2006, and is currently used by 1000 registered users. Knox is an intelligent solution for knowledge and solution-based support in the service desk arena. Built on a central knowledge base, the solution supports the Service Desk and Customer Self Service applications of Siemens IT Solutions and Services around the globe.
Request your copy of the full Project White Paper here.
