Friday, 29. June 2007 13:35
"Customer support Success Stories: Lessons in Knowledge Management"
Patricia Seybold Group Case Study Report now available!
Automating customer resolution management has become the next challenge for customer service excellence. The promise is clear: faster, cheaper, scalable, and more effective customer service. But the way forward requires innovation not only in tools but in processes and management models.
This report shows how seven companies Fujitsu Siemens, Moeller Group, Nokia Siemens Networks, Siemens A&D, Siemens SIS, O2 und Versatel have succeeded with knowledge asset projects. Read about the stages in their journey, and apply their developmental model to your situation.
You can download the report here.
For further information please contact info[aet]empolis.com.
