Companies combine technologies to support multilingual applications in technology partnership
Language Weaver, a leading software company developing enterprise software for the automated translation of human languages, and empolis have entered into a strategic technology agreement that will support multilingual translation of enterprise applications. empolis will integrate Language Weaver's automated translation software into its e:SLS (empolis:Service Lifecycle Suite) application for customer service and into its e:IAS (empolis:Information Access Suite) information management application for cross-lingual enterprise search.
Language Weaver's automated translation software offers high quality translations based on the statistical likelihood of the correct meanings in context. empolis has integrated the capability into its existing applications, allowing its customers to access the automated translation functionality directly.
The e:SLS application supports service organizations with effective creation, management and retrieval of service know-how, lowering costs and improving service quality: e:SLS enables organizations to quickly provide the correct answers to customer queries with competent and consistent results via any channel, including telephone, e-mail, fax, letter, Internet, voice self-service and technical field service. e:SLS uses a central knowledge model as the foundation for intelligent search methods. It also builds a framework for multidimensional search and navigation structures to ensure efficient and precise information access.
"Given the international and multilingual environment in which most of our customers operate, automated language translation technology provided by Language Weaver will bring us another step forward in managing the ever growing amount of information to deliver the right information at the right time to the right person - irrespective of the source language," said Dr. Mario Lenz, CTO of empolis.
The e:IAS information management application supports intelligent and personalized information access, as well as maximum efficiency and effectiveness when searching and navigating, analyzing, sorting and linking information and when creating new content. Comprehensive searches and continuing intelligent management of digital content in all types of formats are two basic challenges facing every knowledge-driven organization - irrespective of its size or industry. With access to multilingual information via the addition of Language Weaver's automated translation software, the searches become more comprehensive and effective in decision making.
"Language Weaver's integration with empolis's expanded applications and enterprise solutions is a great step forward for automated language translation. Through integration of our statistical translation software into these very important enterprise applications, the market can begin to realize the impact automated translation can have on operational efficiencies and competitive advantage" said Mark Tapling, CEO of Language Weaver. "Through integration with empolis's software application, use case issues are resolved and increased usage will add measurable value".
For more information, see http://www.languageweaver.com and http://www.empolis.com
