Inspiring customers with innovative products and intelligent assistants.
We are all experiencing a paradigm shift in service: The value contribution and the relevance of customer service are constantly increasing – service is the new marketing and a positive customer experience is the basis for success. Companies must digitize and open up to new business models.
This is why we are focusing on the topic of service at the 16th Executive Forum, moderated by network economist Dr. Holger Schmidt.
Under this year’s motto “Service 2020: Digital. Smart. Data-Driven”, you’ll learn:
What possibilities do data analytics, artificial intelligence and digital assistants open up for you?
How will these developments fundamentally revolutionize customer service by 2020?
How can you ensure the availability of your systems and find the right solution quickly and automatically in the event of errors?
How can knowledge from the field be easily processed and automatically accessed in order to make the right decisions?
How can knowledge be distributed within the international service organization and how can service staff be quickly led to success with newly introduced products?
People in a new service world: Learn first-hand from top speakers how you can immediately implement the new possibilities and increase the success of your service.