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AWS and Empolis accelerate the digital transformation of manufacturing companies

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Software provider Empolis and Amazon Web Services (AWS), the world’s most comprehensive and widely used cloud platform, are jointly accelerating their customers’ digital transformation. The cooperation enables manufacturing companies to build digital “as a service” and platform business models.

Empolis operates the AI-based SaaS solution Empolis Service Express® on AWS. It enables service employees, as well as partners and customers to receive the right solution to their service cases quickly and reliably. This empowers companies to digitally optimize their service and secure competitive advantages. As a central knowledge platform, the solution structures and bundles a company’s entire service knowledge across all data sources, documents, and media.

AWS convinces with a broad, scalable, and high-performance service offering, high innovation speed, as well as optimal partner support. The comprehensive regional availability of AWS resources supports Empolis in the efficient operation of the SaaS solution, which is used by customers in many locations. In addition, AWS offers the highest possible security standards.

“As an ISV Accelerate, AWS Marketplace and Workload Migrations Partner of AWS, we look forward to expand our joint customer base. We provide our customers with a cloud solution that delivers immediate benefits to their business processes in terms of performance, cost efficiency and data security,” says Empolis CEO Andreas Klüter.

More than 150 customers already rely on Empolis Service Express® as a central knowledge platform, such as KUKA, one of the world’s leading suppliers of intelligent automation solutions, for its global service network in 40 countries or laser machine manufacturer FOBA Laser Marking + Engraving as a 24/7 self-service portal for their customers.