Empolis News

All service knowledge accessible offline as well as online – the mobile field service solution

Kaiserslautern, September 10, 2018 – Service as a success factor: Service surrounding the actual product, such as efficiency and quality of maintenance and repair processes, is becoming increasingly more important, in order to stand out from competitors. Empolis Service Express is now also available as a mobile field service solution and helps service managers ensure their market success in the digital age.

Going forward, the cloud-based mobile service app for smartphone or tablet will assist field service technicians as they conduct their service appointments. Since the app has full offline capability, all relevant information and the company’s entire service knowledge can be accessed on site, at any time, without an internet connection. All this, in an instant, without any arduous data input, simply by selecting options or via voice commands, supported by comprehensive ergonomic design and user guidance.

The Personal Favorites feature gives field service technicians quick access to frequently required knowledge or personalized information – without having to fall back on binders or CDs that are still often referenced. Service processes are thereby streamlined, and first-time fix rates improved considerably, leading to cost savings of up to 30 percent.

The Empolis Service Express mobile app is available in the App-Store.

For customers and potential customers who would like to make an appointment with Empolis Information Management GmbH, please contact Carina Angerer.

Empolis Service Express Mobile im App Store

Empolis Service Express in the App Store