Empolis acclaimed as global leader in service knowledge management 2019

Kaiserslautern, Germany, March 12, 2019 – Empolis Information Management GmbH is one of world’s top 100 knowledge management providers. The list “100 Companies That Matter in Knowledge Management”, published by the renowned US magazine KMWorld, is compiled via input from editors, analysts, experts and, most importantly, users.

“In selecting organizations to be included on the list, we consider insights gleaned from our own interactions with companies during interviews and events, how they have succeeded in helping customers solve business problems, and we review product updates to make sure that capabilities are advancing to address evolving requirements”, said Tom Hogan, Group Publisher of KMWorld.

Empolis CEO Dr. Stefan Wess: “Digitization has fundamentally changed customer service and its standards: Customers expect first-class service anytime, anywhere. Our cloud-based solution Empolis Service Express uniquely combines intelligent search and guided troubleshooting based on artificial intelligence, therefore allowing service staff to deliver excellent customer service. It provides international manufacturers global, scalable access to distributed service information for service personnel, partners, and customers, free of large investments.”

Learn how you can deliver excellent customer service and become true service heroes with artificial intelligence: www.service.express/en/

More information about KMWorld 100: http://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2019-129903.aspx