Kaiserslautern, September 20, 2018 – GE’s Distributed Power division received the Empolis Customer Solution Award 2018 at the Empolis:Exchange Technical Summit in Darmstadt. Distributed Power, headquartered in Tyrol, is one of the leading manufacturers of gas engines and combined heat and power plants.
With the Customer Solution Award, Empolis annually honors successful cooperation in the introduction of intelligent service solutions. Weiss Umwelttechnik GmbH received the trophy in 2017. This year, “Service Expert System” from Distributed Power was awarded, which provides all service staff and technical support with the complete expert knowledge in the form of decision trees and documents so that they can be guided safely and quickly to the right solution for repairs.
More than 1,000 users work with “Service Expert System”. Even less experienced employees can solve service cases more quickly and reliably, first fix rates have been increased and downtimes of the systems have been reduced. Bruno Plattner, Lead Project Management Specialist, Knowledge Engineer, at Distributed Power, is already planning the next steps: a roll-out in different languages and offline use of the system so that employees can access the relevant knowledge at the push of a button – even if there is no Internet connection.
Interview with Bruno Plattner, Lead Project Management Specialist, Knowledge Engineer, Distributed Power (in German language): youtube.com/watch?v=QIaVTpyfASs