Kaiserslautern, Germany, September 23, 2019 – The HOMAG Group received the Empolis Customer Solution Award 2019 at the “Empolis:Exchange Technical Summit 2019” in Darmstadt, Germany. The HOMAG Group is the world’s leading provider of integrated solutions for production in the woodworking industry and woodworking shops.
With the Customer Solution Award, Empolis honored HOMAG’s “eSupport”. This intelligent system provides all service technicians with quick access to over 2 million documents on several thousand machines. “eSupport” reduced the time needed for a service order by approximately ten percent on average – something that makes customers happier and reduces costs.
Under the motto “Simplify Your SERVICE. RIGHT. NOW.”, 300 participants experienced how new service solutions can be implemented today with the help of intelligent technologies and artificial intelligence. In 20 presentations, the attendees learned everything about new trends, developments and successful customer projects. How can service knowledge be easily captured and intelligently used? And how can your customer service be digitalized with new technologies? A special highlight was the keynote by Miklos Lörinczi-Karn from KUKA on “Service Management – The successful service technician”.
At the event, Empolis also presented new developments in the AI-based expert system Empolis Service Express. Especially, structured and simple knowledge transfer created a buzz. Tips and hints provided by a field service engineer are passed on to a co-worker via messaging services and are transferred into a knowledge database where it becomes for all co-workers.
The next Empolis:Exchange Technical Summit will take place in Darmstadt on September 17, 2020.
Find out more about Empolis Service Express at: https://www.service.express/en