Kaiserslautern, Germany, July 10, 2019 – The Information Services Group (ISG), a leading global technology research and advisory firm, awarded Empolis Service Express, a SaaS solution for advanced knowledge management, as one of the top 20 cross-industry apps in the Salesforce AppExchange.

The recently published report “ISG Provider Lens™ Salesforce Ecosystem Germany 2019” evaluated Salesforce implementation partners and, in addition, assessed apps published through the Salesforce AppExchange, recommending 20 apps for cross-industry use.

Empolis Service Express for Salesforce scored highest in all categories: Functionality, Maintenance and Updates, Pricing Model, Services and Support, and User Ratings.

“Empolis Service Express for Salesforce is a comprehensive knowledge management solution that supports service organizations in solving service cases. It consists of an intelligent and powerful semantic search, guided troubleshooting, and machine learning capabilities for continuous improvement. It is fully integrated in the Salesforce Service Cloud and the ideal fit to increase service organization efficiency.”

Empolis Service Express for Salesforce provides the ability to solve customer problems in a single system. By integrating all existing information sources, data silos become obsolete and switching between different systems becomes redundant. Interactive guided troubleshooting even makes inexperienced service staff into experts and leads them quickly and efficiently to the right solution.

Download our free whitepaper and learn more about the study: https://www.service.express/en/isg-providerlens-salesforce-ecosystem-2019/

Empolis Service Express for Salesforce is available on AppExchange: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000q6LSEAY=a0N30000000q6LSEAY

About Information Services Group

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.