The Information Access System (IAS) is the semantic platform for value-added knowledge management solutions. Knowledge-intensive business processes become faster, more reliable and profitable with IAS-based solutions. Traditional business process support systems (ERP, BI) only allow quantitative analysis of previously structured data through precise queries. IAS, however, “understands” unstructured data, such as text, and transforms it into so-called “smart information” through semantic annotations. Analyses are based on the actual context and relationships or links to structured data are established. IAS is an absolutely unique system because it integrates the entire spectrum of proven methods ranging from keyword-based, to associative/statistical and semantic methods to adaptive decision trees. These methods are fully integrated and connected to other methods, such as information extraction, case-based reasoning, rule processing, classification, ontologies.
The use IAS covers two fundamental tasks in information supply in value-added business processes:
- Find a SINGLE, correct and ideal solution to a problem, thereby accelerating business processes, increasing customer satisfaction and reducing costs. For example, average call times in contact centers drop by 20% – 30% with IAS-based solutions.
- ALL relevant concerning a given topic is compiled for concise and easy understanding. Intelligent content summaries relieve the user from examining every document for relevance and content. Decisions are based on sound fundamental information.
IAS is based on the so-called Lambda Architecture stack; consequently, it offers throughput-optimized, high-volume data import, while at the same time, allows for low-latency access for search purposes. New data immediately becomes visible. As a result, decisions can be made in near real time in direct response to changes in high-volume data. IAS-based solutions can be operated from computer center or hosted externally. IAS is easily configured and expanded according to customer-specific demands to provide the perfect fit for your knowledge management solution.