With the latest technology, data and information are utilized and customized to fit your requirements.
Content Management + Knowledge Management =
Smart Information Management
Smart Information Management represents comprehensive creation, management, analysis and intelligent processing of all relevant information for a company, regardless of producer, source, format, application, user, location or device. Smart Information Management uniquely combines component content management with knowledge management.
Contents created and managed in a component content management system are uniquely combined with mined and generated knowledge about products, customers, their profiles, suppliers, and much, much more, in a knowledge management system to deliver intelligent, smart information and unparalleled added value.
Information Access System (IAS) is the semantic platform for a value-adding knowledge management solutions. Knowledge-intensive processes become faster, more reliable and profitable with IAS-based solutions.
The Content Lifecycle System (CLS) is a state-of-the-art component content management system designed for XML content modules, as well as any other information formats.
We foster long-standing, valuable partnerships with our customers and take great pride in helping our customers to sustainable success. We support our national and international customers in all industries and public sector institutions throughout the entire lifecycle of their processes, products and services.
The Information Access System (IAS) is the semantic platform for value-added knowledge management solutions. Knowledge-intensive business processes become faster, more reliable and profitable with IAS-based solutions. Traditional business process support systems (ERP, BI) only allow quantitative analysis of previously structured data through precise queries. IAS, however, “understands” unstructured data, such as text, and transforms it into so-called “smart information” through semantic annotations. Analyses are based on the actual context and relationships or links to structured data are established. IAS is an absolutely unique system because it integrates the entire spectrum of proven methods ranging from keyword-based, to associative/statistical and semantic methods to adaptive decision trees. These methods are fully integrated and connected to other methods, such as information extraction, case-based reasoning, rule processing, classification, ontologies.
The use IAS covers two fundamental tasks in information supply in value-added business processes:
- Find a SINGLE, correct and ideal solution to a problem, thereby accelerating business processes, increasing customer satisfaction and reducing costs. For example, average call times in contact centers drop by 20% – 30% with IAS-based solutions.
- ALL relevant concerning a given topic is compiled for concise and easy understanding. Intelligent content summaries relieve the user from examining every document for relevance and content. Decisions are based on sound fundamental information.
IAS is based on the so-called Lambda Architecture stack; consequently, it offers throughput-optimized, high-volume data import, while at the same time, allows for low-latency access for search purposes. New data immediately becomes visible. As a result, decisions can be made in near real time in direct response to changes in high-volume data. IAS-based solutions can be operated from computer center or hosted externally. IAS is easily configured and expanded according to customer-specific demands to provide the perfect fit for your knowledge management solution.
Contact
Heino Däkena
COO & Senior Vice President Delivery & Operations & Member of the Executive Board
Phone: +49(521)55785-209
heino.daekena(at)empolis.com