Public

Information analysis using artificial intelligence — support in administrative processes

As customers of public administrative bodies, citizens expect modern and fast processes. In order for public agencies and offices to provide customers with this kind of service in their day-to-day work, the employees need fast access to all the relevant information so they can make the right decisions. Information, after all, is the key to all administrative processes these days.

Every administrative procedure is concerned with evaluating, processing and assessing information from a variety of sources. On the basis of the available information, legally correct decisions must be made. An administrative decision sometimes has far-reaching consequences. It is therefore essential that it be possible to review how the decision was made, and that it be capable of standing up in court.

Doing the right thing every time is a challenge for any person. With modern IT systems of the kind already being used quite successfully in the private sector, Empolis can provide the necessary support. At the same time, it is crucial to support processes that can develop very quickly — based on legal changes, for example.

With Empolis, you’re working with a company that has more than 30 years of experience in the implementation and supervision of complex and diverse IT projects for public agencies and institutions such as the German Federal Office of Administration (BVA), the European Patent Office and various security services.

Our customers use our solutions in complex information management systems for the creation of assessments, intelligent information extraction and process-controlled handling of information.

The tool for the productive use of artifical intelligence – the IAS

Empolis offers proven solutions and all the tools needed for intelligent information analysis based on the Information Access System (IAS).

Empolis is already deploying this technology in distributed systems, some of which are used in core areas of large federal agencies, for instance.

IAS augments human powers of judgment through its automated analysis capability, networking, searches, homogenization, normalization and distribution of structured and unstructured information.

For many years, the IAS has been putting a host of different AI techniques to productive use. IAS is the only system to use the entire range of proven methods to access information: from keyword-based methods and associative, statistical and semantic processes to adaptive decisions trees. These methods are fully integrated and linked to further disciplines — e.g., information extraction and case-based reasoning.

IAS makes it possible to create an overall search structure that includes all internal and external sources, while taking into account data privacy requirements and sophisticated schemes involving roles and access permissions.

Information relevant to decision-making is in this way transformed into useful knowledge. Workers are able to carry out their responsibilities more quickly, while at the same time achieving higher quality.

The platform

The IAS “understands” unstructured data (e.g., texts) and transforms it into intelligent information with semantic tags. Analyses are carried out based on actual contexts, making it possible to create links to structured data.

ALL the relevant information on a subject is compiled in a clearly laid-out and easily comprehensible manner. Thanks to intelligent summaries of content, the user doesn’t have to examine every document for meaning and relevance. Decisions are consequently made on a well-informed basis.

“Knowledge Packs” provide the opportunity to represent knowledge in the solution in the form of reusable modules. A team of knowledge experts will support you from the first configuration of the solution up until independent operation.

Knowledge you gain

High information-processing speed
Increased throughput of assessed information
Employees are proactively supplied with relevant information across a whole range of IT processes and sources
Previously unknown relationships between new and existing knowledge are ascertained using automated processes
Consistent cases and investigations can be established
Merging of existing IT processes into a single, uniform solution
Establishing links between existing information based on existing knowledge
Complex access rights management ensures data security
Integration into existing IT structure enables the automatic linking of widely differing types of data
Phased implementation and further development according to individual requirements

Secure and user-friendly

One user – one login – one work environment
More secure and uniform access to all available data, documents and tools
Comprehensive search throughout all sources
The right information at the right place and time
Information in context – identification of relationships/decisions based on all available information
Treatment of a variety of media, formats and languages – structured as well as unstructured
Preprocessing of information