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Webinar | Energie der Zukunft -Wissen als kritische RessourceSichern Sie die Energie der Zukunft mit intelligentem Wissensmanagement. In unserem Webinar erfahren Sie, wie KI-basierte Lösungen Ihnen helfen, Herausforderungen in der Energiewirtschaft zu meistern. In dieser Sitzung teilen unsere Experten, Matthias Bürsner und Matthias Otto von Empolis, wertvolle Einblicke in die aktuellen Herausforderungen für Stadtwerke und Energieversorger. Sie erfahren, wie Digitalisierung, interne Prozessoptimierung und Fachkräftemangel die Branche beeinflussen und wie KI-Technologien als kritische Ressource fungieren können. Hauptthemen, die behandelt werden: - **Herausforderungen der Branche:** Erkennen Sie die wichtigsten Themen, wie die Wärmewende, Finanzierung und die Komplexität regulatorischer Anforderungen. - **KI als Lösung:** Entdecken Sie, wie KI-Wissen Ihnen ermöglicht, Entscheidungen effizienter zu treffen und den Fachkräftemangel zu kompensieren. - **Praktische Anwendungsbeispiele:** Erfahren Sie, wie Unternehmen wie die Schleswig-Holstein Netz AG von effektiven Wissensmanagementsystemen profitieren. Wesentliche Erkenntnisse, die Sie mitnehmen: - Strategien zur Verbesserung Ihrer internen Prozesse durch KI-gestützte Systeme. - Ansätze zur Sicherung und Transfer von Wissen innerhalb Ihrer Organisation. - Schritte zur Implementierung eines KI-basierten Wissensmanagements in Ihrem Unternehmen. 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Kopie2026-02-16https://empolis.com/de/empolis-industrial-knowledgehttps://5039277.fs1.hubspotusercontent-na1.net/hubfs/5039277/EM_CMS/videos/EM_Video_BOMAG_Customer-Success.mp4/medium.jpgEM_Video_BOMAG_Customer-SuccessEM_Video_BOMAG_Customer-Successhttps://5039277.fs1.hubspotusercontent-na1.net/hubfs/5039277/EM_CMS/videos/EM_Video_BOMAG_Customer-Success.mp4196nonohttps://5039277.fs1.hubspotusercontent-na1.net/hubfs/5039277/EM_CMS/videos/EM_Video_Customer-Success_Yaskawa.mp4/medium.jpgEmpolis Customer Success - Erfolgreiches Wissensmanagement bei YaskawaErleben Sie, wie Yaskawa, ein führendes Unternehmen in der Industrierobotik, durch den Einsatz von Empolis seine Effizienz steigert und die Kundenzufriedenheit erhöht. In diesem Video erfahren Sie, wie die Verfügbarkeit von Wissen die Zusammenarbeit zwischen Ingenieuren und Serviceteams revolutioniert und einen entscheidenden Beitrag zur Kundenbetreuung leistet. Key Takeaways aus diesem Video: - Die Herausforderungen eines dezentral organisierten Unternehmens und die Lösung durch ein zentrales Wissensportal. - Der transformative Einfluss von KI auf den technischen Support und die Effizienz der Mitarbeiter. - Wie Yaskawa durch den Einsatz von Empolis die Time-to-Response für Kundenanfragen signifikant reduziert hat. Erfahren Sie, wie Yaskawa ein Self-Service-Portal für Kunden implementiert hat, um Standardanfragen sofort zu beantworten und Spezialisten von Routineaufgaben zu entlasten. Die kontinuierliche Verbesserung der Antwortzeiten und die Bündelung von Expertise aus 23 Standorten in Europa und Afrika sind weitere Highlights, die in diesem Video behandelt werden. Lassen Sie sich inspirieren und erfahren Sie, wie auch Ihr Unternehmen von einem effektiven Wissensmanagement profitieren kann. 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der heutigen Geschäftswelt ist exzellenter Kundenservice der Schlüssel zum Erfolg. Entdecken Sie, wie Empolis Ihnen dabei hilft, Ihren Kundenservice zu digitalisieren und Ihre Mitarbeitenden über Nacht so kompetent zu machen wie Ihre besten Experten. In diesem Video erfahren Sie: - Die Herausforderungen, die durch steigende Produktkomplexität und vielfältige Varianten entstehen, und wie diese den Support beeinträchtigen. - Die leistungsstarken Funktionen von Empolis, darunter eine AI-gestützte intelligente Suche, geführte Fehlerdiagnosen und interaktive Checklisten, die Ihren Kundenservice effizienter gestalten. - Wie Sie das Vertrauen Ihrer Kunden zurückgewinnen und gleichzeitig die First Time Fix Rates erhöhen und die Kosten senken können. Durch die Nutzung der Wissensdatenbank für Self Services und automatisierte Vorschläge für Ersatzteile können Sie zudem After Sales Umsätze steigern. Branchenführer setzen bereits auf unsere marktführende Software für AI-basiertes Wissensmanagement. Erfahren Sie, wie Sie mit Empolis den Kundenservice revolutionieren und Ihre Prozesse optimieren können. 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In diesem Video erfahren Sie, wie die Lösung von Empolis modernste Informationen für Ihren Field Service bereitstellt und dabei hilft, die Effizienz Ihrer Servicetechniker erheblich zu steigern. Key Takeaways aus diesem Video: - Zugriff auf umfassendes Unternehmenswissen: Servicetechniker haben in einer App mobile und sogar offline Verfügbarkeit von Handbüchern, Workflows und Checklisten. - Steigerung der First Time Fix Rate um bis zu 55 Prozent: Lernen Sie, wie Sie unnötige Doppelanfahrten und Eskalationen vermeiden können. - Expertenhilfe bei komplexen Problemen: Nutzen Sie die Möglichkeit, dass neues Wissen zurückfließt und nie verloren geht. - Rollenbasierter Datenzugriff: Befähigen Sie auch externe Partner, Reparaturen selbstständig durchzuführen und profitieren Sie von einer ständig wachsenden Wissensbasis. Verlassen Sie sich auf die marktführende Software von Empolis, die bereits von namhaften Unternehmen genutzt wird, um jederzeit und weltweit Wissen im Außendienst bereitzustellen. Machen Sie Ihren Field Service fit für die Zukunft und probieren Sie die kostenlose App aus oder vereinbaren Sie ein persönliches Gespräch unter empolis.com. Entdecken Sie, wie Sie mit innovativen Ansätzen Ihre Serviceprozesse optimieren und gleichzeitig die Zufriedenheit Ihrer Kunden steigern können. 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Entdecken Sie, wie Empolis Ihnen dabei hilft, Ihren Kundenservice zu digitalisieren und Ihre Mitarbeitenden über Nacht so kompetent zu machen wie Ihre besten Experten. In diesem Video erfahren Sie: - Die Herausforderungen, die durch steigende Produktkomplexität und vielfältige Varianten entstehen, und wie diese den Support beeinträchtigen. - Die leistungsstarken Funktionen von Empolis, darunter eine AI-gestützte intelligente Suche, geführte Fehlerdiagnosen und interaktive Checklisten, die Ihren Kundenservice effizienter gestalten. - Wie Sie das Vertrauen Ihrer Kunden zurückgewinnen und gleichzeitig die First Time Fix Rates erhöhen und die Kosten senken können. Durch die Nutzung der Wissensdatenbank für Self Services und automatisierte Vorschläge für Ersatzteile können Sie zudem After Sales Umsätze steigern. Branchenführer setzen bereits auf unsere marktführende Software für AI-basiertes Wissensmanagement. Erfahren Sie, wie Sie mit Empolis den Kundenservice revolutionieren und Ihre Prozesse optimieren können. 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First Rate2026-01-30https://empolis.com/en/solutions/field-servicehttps://5039277.fs1.hubspotusercontent-na1.net/hubfs/5039277/EM_CMS/videos/EM_Solution-Video_FieldService.mp4/medium.jpgEM_Solution-Video_FieldServiceSind Sie bereit, Ihren Außendienst auf das nächste Level zu heben? In diesem Video erfahren Sie, wie die Lösung von Empolis modernste Informationen für Ihren Field Service bereitstellt und dabei hilft, die Effizienz Ihrer Servicetechniker erheblich zu steigern. Key Takeaways aus diesem Video: - Zugriff auf umfassendes Unternehmenswissen: Servicetechniker haben in einer App mobile und sogar offline Verfügbarkeit von Handbüchern, Workflows und Checklisten. - Steigerung der First Time Fix Rate um bis zu 55 Prozent: Lernen Sie, wie Sie unnötige Doppelanfahrten und Eskalationen vermeiden können. - Expertenhilfe bei komplexen Problemen: Nutzen Sie die Möglichkeit, dass neues Wissen zurückfließt und nie verloren geht. - Rollenbasierter Datenzugriff: Befähigen Sie auch externe Partner, Reparaturen selbstständig durchzuführen und profitieren Sie von einer ständig wachsenden Wissensbasis. Verlassen Sie sich auf die marktführende Software von Empolis, die bereits von namhaften Unternehmen genutzt wird, um jederzeit und weltweit Wissen im Außendienst bereitzustellen. Machen Sie Ihren Field Service fit für die Zukunft und probieren Sie die kostenlose App aus oder vereinbaren Sie ein persönliches Gespräch unter empolis.com. Entdecken Sie, wie Sie mit innovativen Ansätzen Ihre Serviceprozesse optimieren und gleichzeitig die Zufriedenheit Ihrer Kunden steigern können. 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auf dem Shopfloor ist kein Zukunftsthema mehr – sie ist entscheidend für die Wettbewerbsfähigkeit. In unserem neuesten Video zeigen wir, wie Unternehmen durch die Implementierung einer zentralen Wissensplattform und smarter Vernetzung von Menschen, Daten und Systemen ihre Produktionsprozesse revolutionieren können. **Wichtige Themen, die wir behandeln:** - **Herausforderungen der Digitalisierung:** Erfahren Sie, wie Papier, Datensilos und mangelhafte Kommunikation den Produktionsalltag belasten und zu ungenutztem Wissen führen. - **Vorteile eines strukturierten Wissensmanagements:** Studien belegen, dass bis zu 70 % ungeplanter Stillstände durch effektives Wissensmanagement vermieden werden können. Wir zeigen Ihnen, wie digitale Systeme die Produktivität steigern und Reparaturzeiten reduzieren. - **Kontextbasierte Suchfunktionen:** Lernen Sie, wie digitale Anleitungen und relevante Informationen direkt an der Linie bereitgestellt werden, um Rüst- und Instandhaltungsprozesse zu optimieren. - **Interaktive Checklisten:** Entdecken Sie, wie digitale Checklisten die Effizienz bei Schichtübergaben erhöhen und stabile Prozesse gewährleisten. **Key Takeaways:** - Erfahren Sie, wie Empolis Industrial Knowledge führenden Unternehmen hilft, ihre Produktionsprozesse zu optimieren. - Nutzen Sie die Vorteile der Digitalisierung, um Ihre Wettbewerbsfähigkeit langfristig zu sichern. - Informieren Sie sich über die Integration von digitalen Lösungen und deren Einsatzszenarien auf empolis.com. Verpassen Sie nicht die Gelegenheit, Ihre Produktion zukunftssicher zu gestalten. 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auf dem Shopfloor ist kein Zukunftsthema mehr – sie ist entscheidend für die Wettbewerbsfähigkeit. In unserem neuesten Video zeigen wir, wie Unternehmen durch die Implementierung einer zentralen Wissensplattform und smarter Vernetzung von Menschen, Daten und Systemen ihre Produktionsprozesse revolutionieren können. **Wichtige Themen, die wir behandeln:** - **Herausforderungen der Digitalisierung:** Erfahren Sie, wie Papier, Datensilos und mangelhafte Kommunikation den Produktionsalltag belasten und zu ungenutztem Wissen führen. - **Vorteile eines strukturierten Wissensmanagements:** Studien belegen, dass bis zu 70 % ungeplanter Stillstände durch effektives Wissensmanagement vermieden werden können. Wir zeigen Ihnen, wie digitale Systeme die Produktivität steigern und Reparaturzeiten reduzieren. - **Kontextbasierte Suchfunktionen:** Lernen Sie, wie digitale Anleitungen und relevante Informationen direkt an der Linie bereitgestellt werden, um Rüst- und Instandhaltungsprozesse zu optimieren. - **Interaktive Checklisten:** Entdecken Sie, wie digitale Checklisten die Effizienz bei Schichtübergaben erhöhen und stabile Prozesse gewährleisten. **Key Takeaways:** - Erfahren Sie, wie Empolis Industrial Knowledge führenden Unternehmen hilft, ihre Produktionsprozesse zu optimieren. - Nutzen Sie die Vorteile der Digitalisierung, um Ihre Wettbewerbsfähigkeit langfristig zu sichern. - Informieren Sie sich über die Integration von digitalen Lösungen und deren Einsatzszenarien auf empolis.com. Verpassen Sie nicht die Gelegenheit, Ihre Produktion zukunftssicher zu gestalten. 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Webinar | Energie der Zukunft -Wissen als kritische RessourceSichern Sie die Energie der Zukunft mit intelligentem Wissensmanagement. In unserem Webinar erfahren Sie, wie KI-basierte Lösungen Ihnen helfen, Herausforderungen in der Energiewirtschaft zu meistern. In dieser Sitzung teilen unsere Experten, Matthias Bürsner und Matthias Otto von Empolis, wertvolle Einblicke in die aktuellen Herausforderungen für Stadtwerke und Energieversorger. Sie erfahren, wie Digitalisierung, interne Prozessoptimierung und Fachkräftemangel die Branche beeinflussen und wie KI-Technologien als kritische Ressource fungieren können. Hauptthemen, die behandelt werden: - **Herausforderungen der Branche:** Erkennen Sie die wichtigsten Themen, wie die Wärmewende, Finanzierung und die Komplexität regulatorischer Anforderungen. - **KI als Lösung:** Entdecken Sie, wie KI-Wissen Ihnen ermöglicht, Entscheidungen effizienter zu treffen und den Fachkräftemangel zu kompensieren. - **Praktische Anwendungsbeispiele:** Erfahren Sie, wie Unternehmen wie die Schleswig-Holstein Netz AG von effektiven Wissensmanagementsystemen profitieren. Wesentliche Erkenntnisse, die Sie mitnehmen: - Strategien zur Verbesserung Ihrer internen Prozesse durch KI-gestützte Systeme. - Ansätze zur Sicherung und Transfer von Wissen innerhalb Ihrer Organisation. - Schritte zur Implementierung eines KI-basierten Wissensmanagements in Ihrem Unternehmen. 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In diesem Video erfahren Sie, wie die Verfügbarkeit von Wissen die Zusammenarbeit zwischen Ingenieuren und Serviceteams revolutioniert und einen entscheidenden Beitrag zur Kundenbetreuung leistet. Key Takeaways aus diesem Video: - Die Herausforderungen eines dezentral organisierten Unternehmens und die Lösung durch ein zentrales Wissensportal. - Der transformative Einfluss von KI auf den technischen Support und die Effizienz der Mitarbeiter. - Wie Yaskawa durch den Einsatz von Empolis die Time-to-Response für Kundenanfragen signifikant reduziert hat. Erfahren Sie, wie Yaskawa ein Self-Service-Portal für Kunden implementiert hat, um Standardanfragen sofort zu beantworten und Spezialisten von Routineaufgaben zu entlasten. Die kontinuierliche Verbesserung der Antwortzeiten und die Bündelung von Expertise aus 23 Standorten in Europa und Afrika sind weitere Highlights, die in diesem Video behandelt werden. Lassen Sie sich inspirieren und erfahren Sie, wie auch Ihr Unternehmen von einem effektiven Wissensmanagement profitieren kann. Besuchen Sie empolis.com oder kontaktieren Sie unser Team, um Ihre eigene Erfolgsgeschichte zu 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In diesem Video erfahren Sie, wie die Verfügbarkeit von Wissen die Zusammenarbeit zwischen Ingenieuren und Serviceteams revolutioniert und einen entscheidenden Beitrag zur Kundenbetreuung leistet. Key Takeaways aus diesem Video: - Die Herausforderungen eines dezentral organisierten Unternehmens und die Lösung durch ein zentrales Wissensportal. - Der transformative Einfluss von KI auf den technischen Support und die Effizienz der Mitarbeiter. - Wie Yaskawa durch den Einsatz von Empolis die Time-to-Response für Kundenanfragen signifikant reduziert hat. Erfahren Sie, wie Yaskawa ein Self-Service-Portal für Kunden implementiert hat, um Standardanfragen sofort zu beantworten und Spezialisten von Routineaufgaben zu entlasten. Die kontinuierliche Verbesserung der Antwortzeiten und die Bündelung von Expertise aus 23 Standorten in Europa und Afrika sind weitere Highlights, die in diesem Video behandelt werden. Lassen Sie sich inspirieren und erfahren Sie, wie auch Ihr Unternehmen von einem effektiven Wissensmanagement profitieren kann. 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Webinar - User Generated KnowledgeStehen Sie vor der Herausforderung, eine effektive technische Dokumentation in einer Welt mit komplexen Produktvarianten zu entwickeln? In diesem Video erfahren Sie, wie User Generated Knowledge einen Mehrwert für technische Dokumentation schafft und wie KI dabei unterstützt, dynamische Informationen zu generieren. In diesem Vortrag werden zentrale Themen behandelt: - **Aktueller Stand der technischen Dokumentation**: Erfahren Sie, wie die Suche nach relevanten Informationen oft durch fehlende Strukturen erschwert wird und welche Rolle modulare Inhalte dabei spielen. - **Herausforderungen der individuellen Produktvarianten**: Lernen Sie die Bedeutung der dynamischen Generierung von Informationen kennen, um den spezifischen Anforderungen von Kunden gerecht zu werden, insbesondere bei maßgeschneiderten Produktionen. - **Integration von User Generated Knowledge**: Entdecken Sie, wie Wissen, das während der Nutzung und des Services entsteht, in die bestehende Informationsarchitektur integriert werden kann, um die Dokumentation kontinuierlich zu verbessern. - **Technologie und Qualitätssicherung**: Erfahren Sie, wie ein strukturierter Ansatz zur Nutzung von KI und Wissensgraphen es ermöglicht, zusätzliche Informationen zu qualifizieren und zu kontrollieren. Wichtige Erkenntnisse aus diesem Video sind: 1. Strategien zur Optimierung der technischen Dokumentation durch dynamische Inhalte. 2. Der Einsatz von KI zur Verbesserung der Informationsgenerierung und -bereitstellung. 3. Best Practices zur Integration von Nutzerwissen in den Dokumentationsprozess. 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