Logo Empolis Group

proALPHA Acquires Empolis to Advance with AI-Assisted Service Management Expertise from the Cloud

Zurück zum Blog

proALPHA expands ERP+ portfolio with intelligent service, knowledge and content management products from the cloud

Weilerbach, 27 June 2022 – proALPHA, one of the leading providers of ERP+ software for mid-market companies, has acquired the Empolis Group, thereby responding to a market that has been shifting toward service-oriented and databased business models. Empolis offers its customers AI-based products for service, knowledge and content management. The intelligent service management solutions by Empolis are an excellent supplement to proALPHA’s ERP+ portfolio for mid-sized enterprises from the discrete manufacturing industry. Empolis will continue to act on the market as a legally independent unit within the proALPHA Group. The Empolis products will be deeply integrated into the proALPHA ERP+ portfolio and at the same time continue to be used in combination with thirdparty systems. The acquisition is subject to the approval of antitrust and other authorities.

Headquartered in Kaiserslautern, Empolis offers cloud-based and AI-assisted software products for intelligent decision support that can be used to analyze and intelligently process all information involved in a business process. Around 500 Empolis installations
exist around the world, and nearly 700,000 professional users rely on Empolis solutions on a daily basis to serve approximately 40 million end customers.

Among its customers are renowned companies like ABB, BMW, Bosch, Carl Zeiss Microscopy, Homag, Koenig & Bauer, Kuka, MAN Energy Solutions and Vodafone. Empolis is an associate of the German Research Center for Artificial Intelligence (DFKI), a member of the technology initiative SmartFactory KL e.V., and a member of the Science and Innovation Alliance Kaiserslautern (SIAK) advisory board.

Portfolio match and established partnership

“Empolis has achieved a strong position in the market with an innovative SaaS portfolio and the use of state-of-the-art technologies,” outlines Marine Gurzadyan, Head of Corporate Development & Strategy and member of the management of the proALPHA Group. “The company addresses the data-based service trends in our customers’ target markets. We therefore entered into a partnership back in April 2020, which allowed us to establish a trusting relationship between both companies. We’re proud that many hidden champions from the manufacturing industry have become our common customers.”

“The solutions of proALPHA and Empolis are a perfect match, with the integration providing real added value to our customer base and new customers the like,” adds Andreas Klüter, CEO of the Empolis Group. “Above all, it was our well-established partnership that convinced us to join forces to fully exploit our potential as one.”

Shared potential of proALPHA and Empolis

As Empolis has become a part of the company group, its SaaS products will supplement the proALPHA ERP+ innovation platform and become a standard for the installed base of more than 7,700 customers and new customers.

“Together with Empolis, we want to fulfill our value proposition and expand our industry-specific and cloud-based innovation platform with intelligent solutions for companies in industrial manufacturing,” explains Eric Verniaut, CEO of the proALPHA Group. “Together, we can take the next step and offer our customers an improved service quality and quicker resolutions in case of a request thanks to integrated, AI-assisted advanced analytics and data-driven insights from the cloud.”

All business areas of the customers shall benefit from this shared potential, including but not limited to research & development, product management, sales, customer support, and G&A functions. “This allows us to increase efficiency, opening up capacities
for our customers’ core business,” highlights Otmar Zewald, Head of Product Management at the proALPHA Group. “Beyond that, the use and further development of best practices in the industry is at the center of our cooperation. We ultimately want to increase
customer satisfaction throughout all companies of the group.”

proALPHA Group
For around three decades, proALPHA has been the digital sparring partner for small and medium-sized businesses at 49 locations
around the globe. The powerful ERP core and add-on solutions from proALPHA and its partners form the digital backbone of their
entire value chain of more than 7,700 customers from the manufacturing industry, wholesale and other sectors, ensuring the intelligent interconnection and efficient control of all business-critical systems and core processes. To gain an edge over competition, companies must perfectly integrate upstream and downstream processes. Therefore, the various software solutions offered by the proALPHA Group and its 181 partners support every customer in the areas crucial to their business. From data analysis and artificial intelligence to procurement, financial performance management, security, quality, production or time management, the more than 1,700 people who work for proALPHA have a very clear mission and commitment: to develop a digital solution platform that gives SMBs the competitive edge they need to master the constant process of transformation and change.


PR Contact
Ronny Winkler
Head of Corporate Communications
proALPHA Business Solutions GmbH
+49 212 221494-713

Martina Tomaschowski
SVP and member of the management
Empolis Information Management GmbH
Phone: +49 1702337849

Berkeley Communication
Alisa Hese
+49 89 7472 62-46

In Austria
proALPHA Software Austria GmbH
Jessica Herzmansky
+43 (5) 7997-511