Service Excellence Pays Off: Vaillant honored with Empolis Customer Solution Award 2023

4. October 2023

During the Empolis Exchange Summit 2023, Vaillant Group was honored with the Empolis Customer Solution Award 2023. With this award, Empolis annually recognizes successful collaboration in the introduction of intelligent, digital service solutions.

As one of the global market and technology leaders, Vaillant Group develops and produces customized products, systems and provides services for home comfort in the areas of heating, ventilation, and air-conditioning technology. Vaillant has more than 340,000 trade partners, 20 national sales companies and 4,000 service employees worldwide.

Excellent service and quality of advice 365 days a year are Vaillant’s top priorities. Vaillant received the award for its digital service platform InfoExcellence, which makes information available centrally for Vaillant Support, Field Service and end customers.

Based on Empolis Service Express^®, the knowledge platform bundles various systems and information sources from all brands and countries within the Vaillant world. It provides Vaillant service staff with quick and easy access to all installation, maintenance and user manuals, online spare parts catalogs in various languages, and device-specific spare parts information. All service technicians can be guided step-by-step through the repair process using guided troubleshooting.

Vaillant thus joins the illustrious list of previous award winners Weiss Umwelttechnik GmbH, INNIO Jenbacher GmbH & Co OG, HOMAG Group, KUKA AG, Carl Zeiss Microscopy Deutschland GmbH and BOMAG GmbH.